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Everything you need to know about
Avon Convention 2020: Visionaries

and a few things you may not have thought of!


What is the Avon Convention 2020 Cancellation & Transfer Policy?

100% refund if you cancel by April 1, 2020.

50% refund if you cancel by May 1, 2020.

No refunds will be issued after June 1, 2020.

Rather than cancel, you can transfer your registration to another active Representative! The deadline to transfer is July 1, 2020.

Please call 1-877-642-7124 or email for all cancellation and transfer requests by the deadlines above. Note: Please include your full name and Avon account number in any email correspondence regarding Avon Convention 2020.

If I need to cancel my registration and I used my President’s Points to pay, will I get my Points back?

Unfortunately, we cannot issue any refund for registration with President’s Points.

When will I be charged for registration?

If you use a credit card for Avon Convention 2020 registration, the charge will appear within 48 hours. If you charge registration to your Avon account, the expense will appear within 72 hours. If you use President’s Points, the transaction will occur immediately.

How do I register for Training Seminars, Certification Classes and Guest Speakers?

Just show up! No sign-ups are required. We’ve reserved large meeting spaces so everyone can enjoy and receive as much training as possible.

Will there be an incentive to earn free registration?

There is no incentive at this time. However, if an Avon Convention 2020 incentive is launched and you earn free registration, you’ll be issued a gift of equivalent value to your registration fee. So don’t hesitate to register! Grab your spot now.

What do I do if I registered through the 2020 Pre-Registration Special?

Fantastic! You’re already registered. All you have to do is go into the registration site to edit your profile and add any additional guests you’d like to bring.

Who can I call for support?

Monday to Friday: 8 AM – 11 PM ET

Note: Please include your full name and Avon account number in any email correspondence regarding Avon Convention 2020.

Mobility Devices

Are wheelchairs and scooters available for rent?

We are once again partnering with Scootaround Personal Transportation Systems for mobility device rental.

A variety of scooter styles are available for rent. Wheelchairs and motorized scooters must be reserved in advance. Scooters come pre-charged and ready to use, and on-site support is available should any issues arise.

To reserve your device, contact Scootaround at 407-541-0770 (Spanish: 1-888-441-7575, option 1) or click on the link below. A credit card will be required at the time of reservation. A limited number of rentals will be available onsite. To ensure availability, reserve yours in advance. President’s Points cannot be used to rent motorized scooters and wheelchairs.


What are the rental costs for wheelchairs and motorized scooters?

A 3-day motorized scooter rental costs $165 (and $55 for each additional day). Wheelchairs are available for $25 per day. President’s Points cannot be used to rent motorized scooters and wheelchairs.

Where do I pick up the wheelchair or motorized scooter I reserved and where do I store it?

Rentals can be picked up at the Convention Center. Scooters come pre-charged and ready to use, and there’s onsite support should an issue arise. Wheelchairs and scooters must be stored overnight inside your hotel room; they cannot be left in the hallways.

If I’m using a mobility device, which hotel should I choose?

Those renting or bringing their own motorized scooters or wheelchairs are encouraged to book a hotel room at the Grand Hyatt located in the Convention Center.

What should I do if I have a mechanical problem with a wheelchair or motorized scooter that I rent for Avon Convention 2020?

Please see a Scootaround representative on-site in the room where you picked up your device.


Which meals are provided by Avon?

No meals are provided. There’s an incredible food scene in San Antonio that you’ve gotta explore—think world-class BBQ, incredible Tex-Mex and so much more!



How do I book my flight to San Antonio?

San Antonio International Airport (SAT) is a major hub and many airlines offer direct flights from around the country. Avon doesn’t book transportation for Representatives.


Which hotel should I choose for Avon Convention 2020?

We’ve negotiated special rates at several San Antonio hotels. See the Hotel tab of this website for information on those hotels, accessibility, rates, etc. You must book through the links on this website in order to get the Avon Convention 2020 rate. Do not call the hotel directly to do so. All hotels are walking distance from the Convention Center.

Can I use my Avon account to pay for my hotel room?

Unfortunately, you cannot use your Avon account to pay for your hotel room.

Can I use my President's Points to pay for my hotel room?

No, you cannot use your President’s Points to pay for your hotel room.

What if I can’t attend Avon Convention 2020 or I need to make changes to my hotel reservation?

You can easily make any changes or cancellations through July 1 using the registration website, by calling 1-877-642-7124 or by emailing Please include your full name and Avon account number in any email correspondence regarding Avon Convention 2020.

Beginning early July 2020, attendees will begin receiving confirmations from their hotels. After you’ve received confirmation, you’ll need to contact the hotel directly to make any changes or cancellations. Make sure you have your hotel confirmation number in hand.

Note: Reservations must be canceled at least 72 hours prior to arrival in order to prevent a charge for one night’s room rate and tax

How can I avoid long lines during hotel check-in?

Many hotels have loyalty programs and mobile apps that offer remote check-in. Check with your hotel.

How many people can stay in my hotel room?

If the room you book has two beds, up to four guests can stay in the same hotel room at no additional charge.

We know how much you love to have an Avon slumber party, so we negotiated this provision just for you!

When the hotels sell out, how do I add my name to a wait list?

Unfortunately, there’s no wait list. We do expect Avon Convention 2020 to sell out, which means the hotels may sell out as well—another great reason to register right away!

Can I extend my stay at the Avon-negotiated rate before or after Avon Convention 2020?

Yes! And if you haven’t visited San Antonio before, you may want to. Special Avon Convention 2020 rates are available three days before and after the event on a first-come, first-served basis. Check availability when booking your hotel stay. 

What is the Incidental Hold & Charge Policy at the hotels?

Each hotel has its own policies. Take a look at your hotel’s policy for incidental charges. 

At all hotels, you’ll be asked to present a valid credit card for incidental charges when you check in. Be sure to understand your hotel’s credit card hold policy. These policies require a certain amount to be held on your credit card during your stay, which is then credited back to your card after you check out. If you have a roommate, make sure you settle your room charges together during checkout at the front desk.


Who should I bring as my Guest?

Avon Convention 2020 is the perfect way to share the Avon love with your best customers and/or potential new team members! You can register as many Guests as you’d like. We recommend you register your Guests ASAP (to get the best price!). All Guests must be 18 years or older. Note that other Representatives and Co-applicants cannot be registered as Guests.

Are there any restrictions for attendees under 21?

Bars and clubs in San Antonio may be off-limits to attendees under 21 even when accompanied by a parent or guardian.

Who receives a Swag Bag?

All Representatives, Co-applicants and Guests will receive a Swag Bag. However, you must attend Avon Convention 2020 to receive the Swag Bag.

Note: Representatives who have paid but didn’t attend Avon Convention 2020 for any reason will NOT receive a Swag Bag.

Can my Guest attend the training seminars with me?

Yes! And it’s an especially great idea to take your recruit leads with you so they can experience how exciting it is to be an Avon Representative!


What should I wear to Avon Convention 2020?

August in San Antonio can be a little warm. Okay, it can be a lot warm! Average daytime temps range from high 70s to low 90s. By contrast, indoor venues can be chilly, so dressing in layers is a great idea and will keep you comfortable. Also, Avon Convention 2020 involves a moderate amount of walking—comfy shoes are a must. And, of course, plenty of Anew Hydra Fusion sunscreen!

While Avon Convention 2020 is a celebration focused on fun and learning, it’s also a business conference. We are representing Avon to everyone we meet—that’s why we ask that you plan to wear business casual attire for General Sessions and other events in the Convention Center. Think typical office attire: nice capris, khakis, polo shirts, collared shirts and casual skirts and dresses. And of course, Avon fashion is always in fashion!

Spanish Translation

Will headsets be available for Spanish translation?

Absolutely! Attendees will be able to pick up headsets for translation during General Sessions and training seminars.

Emergency Assistance

What if I have a medical situation onsite? Are there first aid and medical services available?

We are fully prepared for minor medical emergencies.

If the medical professionals decide you need more attention, they will refer you to one of the many Urgent Care facilities or hospitals that are nearby.


Is WiFi available in the Convention Center?

Of course! Free WiFi is available in the common areas of the Convention Center. We want you to post, pin, tag and tweet everything you’re experiencing!

Be sure to use #AvonVisionaries on all your posts!

Additional questions

What if I have a question not addressed here?

No worries! Just reach out to the Care Center and we’ll get you the answers you need!

Monday to Friday: 8 AM – 11 PM ET

Note: Please include your full name and Avon account number in any email correspondence regarding Avon Convention 2020.